FAQs
How can I contact Shop Kelliny?
You can reach us at info@shopkelliny.com, where our customer service team is happy to assist you with any inquiries.
Do you ship worldwide?
Yes, we offer international shipping to bring our products to customers around the world.
Where do you ship from?
Our products are shipped from our trusted suppliers, primarily located in Asia.
Can I change or cancel my order?
To ensure fast processing, please request any changes or cancellations within 12 hours of placing your order. After this time, requests may not be possible. However, you can still return your order for a full refund after receiving it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Orders are processed between Monday and Friday. Please allow 1-3 business days for order processing before shipment. Note that orders placed during holidays or sale periods may take slightly longer.
How long will it take to receive my order?
Due to high demand and international shipping, orders typically arrive within 2-4 weeks. Delivery times may vary depending on your location.
What if I don't receive my order?
If your order has not arrived within 30 days of shipment, please contact us for a full refund.
Will I be charged customs and taxes?
Prices on our site are displayed tax-free. You may be responsible for customs fees, taxes, or import duties once the package arrives in your country. Please contact your local customs office for more information on potential charges.
How do I return an item?
If you would like to return an item, please contact us at support@shopkelliny.com for assistance with the return process.
What if the item(s) I received are defective, incorrect, or damaged?
If you received an incorrect, missing, or defective item, please email us with your order number and photos of the item(s). We’ll work to resolve your issue as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original payment method. If you paid by credit or debit card, please allow 7-10 business days after receipt of the returned item or cancellation request. Contact your card-issuing bank for updates on refund processing times.